Billing Info

Rainbows Network Billing*

1. Our billing cycle is on a monthly basis. It begins on the 1^st day and ends on the last day of the month. Payment must be made on or before the day that the service is provided. Billing statement will come to you by e-mail from billing@rainbows.net on the first week of the month. We ask that you submit payment within seven days upon receipt of your billing statement. If you prefer to have statement sent via US mail, you may send message to billing@rainbows.net or contact us.

2. Our billing cycle begins on the 1^st day of the month. If you do not sign up on the 1^st day of the month, you will be pro-rated for the day you sign up and the remaining days in the current month.

For example: If you sign up for our regular plan for $25.00/month on the 10^th of April. You will be charged ($25/30)* 21 = $17.50 for 21 days of on-line service from 10^th to 30^th.*

No pro-rating will be made if service is terminated before the paid period ends.You may change your plan any time. The payment you make for current plan will be pro-rated for the day you switch to other plan and the remaining days in the current month.

For example: you sign up for our regular plan $25.00/month on the 1^st day of April and you want to switch to a three-month prepaid special plan 19.95/month on the 10^th. You will be pro-rated $25-{($25/30)*9 = $17.50 for the new plan. Your total payment for the new plan will be {($19.95/30)*21}+39.90-$17.50=$36.37.

If you sign up for the 3-month pre-paid special plan and you want to switch to a regular monthly basis plan before the 3-month ends, you will be charged at a regular plan rate for the used service.

For example: You sign up for the 3 month pre-paid plan on January and you want to switch to a monthly basis regular plan at $25/month on February. You will be charged $25.00 for January instead of $19.95.

3. We accept major credit cards. You may make payment by check payable: Hawaii Multimedia Corporation. Any returned check will be charged $25.00 per check in addition to the regular payment. We ask you resubmit payment upon receipt of the returned check notice.
If your service is interrupted due to late payment, you are required to pay for the outstanding balance and $15.00 re-activation fee. If the cancellation is more than 30 days due to late payment, you need to pay $25.00 to reactive your account in addition to the outstanding balance. If you cancel your account for more than 30 days, you need to pay $25.00 regular set up fee to reopen your account again.

4. You may suspend your account at any time for any reason. Any credit on your account prior to the suspension will be carried forward when you account is reactivated again. You are required to notify us to remove the suspension on your account. You will be charged $5.00 if you use your account during suspension. Account will be closed after 12 consecutive month suspension.
Canceling Your Account
5. You may cancel your account by sending us e-mail to cancel@rainbows.net with the following information:

• Your current address
• Your full name
• Your telephone number
• Your Rainbows Network log in name and password
• Effective cancellation date and reason for cancellation

If you are not able to send e-mail to Rainbows Network, we ask that you send or fax us a written notice of cancellation with your signature with the same above information. Contact information can be found in the 'Contact Us' section of this site.

A letter of confirmation will be send to you upon receipt of your cancellation notice. The last statement will be sent with the confirmation letter.

*Addendum:
Billing for cash and check payments will be on a quarterly basis (every 3 months). Payment by credit card will continue to be billed on a monthly basis.